Deep Fantasies will offer refunds and cancellations on orders if requested within 12hrs of purchase. After this point ALL SALES ARE FINAL.
If there is a problem with your order (significant flaw or defect) when it arrives please reach out to us within 24hrs of delivery. Returns or refunds will be at our discretion, requiring photo evidence, and ONLY accepted on product that have not been opened. We may offer a full or partial refund dependent on the severity of the issue. We require items to be returned to us, and once received the refund or remake will be issued.
- If the flaw or defect renders a product unsafe or unusable, we will provide a return shipping label, and once the item has been received will offer a full refund or replacement.
If upon receipt of your product you decide that it is not what you desire, you can reach out to us to return it, within 24hrs. Items must be sealed in the clear-front poly bag as received, and never opened. The customer is responsible for return shipment fees, and will be charged a restocking fee of 25% plus the original shipment fees. Refunds of 75% of item cost will not be refunded until the product is back in the possession of DF Inc.
- Care instructions are included with your product. We are not responsible for damage caused by misuse or improper care. Although silicone is very durable, the life of your item will be prolonged with proper care.
- RETURNS WILL NOT BE ACCEPTED ON ITEMS THAT HAVE BEEN OPENED
We make every effort to provide accurate dimensions of products on our listings, however they can be slightly different from measurements you may take due to varying factors.
Customers are responsible for all shipping charges, custom fees, taxes and tariffs required for their shipment delivery.
Additionally, if your order is returned to us due to being undelivered or a wrong address, the Customer is responsible for any new shipping fees to have it sent again. Please take care to ensure your shipping information is accurate.
If the item is not resent to the customer, because they choose not to pay the required shipping fees/updated address cannot be ascertained/etc., Deep Fantasies will not offer refund on custom made items, or the shipping fees incurred. We will make effort to reach out to the customer via message/email, and will provide a reasonable response timeline.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Emailing us photos to validate your concern is also helpful. See above for return procedures.
Exceptions / non-returnable items
All items sold as 'Flops or Frankenpours' are final sale, and cannot be returned at any time.
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded the appropriate amount on your original payment method only. Please remember it can take some time for your bank or credit card company to process and post the refund too.